Critters and Crawlers cannot honour the live guarantee for DOA insects due to shipment delays.
We do not ship out orders same day - your insects are packed fresh! Orders will ship out via Canada Post at the earliest the next day as they need to be freshly harvested, packed and posted. If you select Overnight Shipping, this does not mean you will receive it the next day. Overnight shipping is the shipper's standard; it means it's overnight from when we can send it. In order to receive delivery in the following week, please make sure that your order is placed SUNDAY before 8PM. If you have questions about delivery timelines, please contact us in advance - we're happy to find the best solution possible for you. Thank you for your understanding.
Orders can also be made available for pickup at one of our locations. Our designated pickup day is Wednesday, after 11AM.
IMPORTANT: If shipping, please provide a delivery address where someone will be available to receive them during regular business hours. If you request insects to be left outdoors, we cannot assume responsibility for their longevity.
Cold Weather Shipping Policy: (WINTER SHIPPING NOW IN EFFECT)
In the cold weather months, someone must be at delivery address to accept package -- it will not be left outside.
Processing and shipping of your order may be delayed when temperatures are below 3 C or above 26 C.
If temperatures are below 11 C, day or night, we will use our winter insulated packaging and appropriate heat pack at an additional fee of $8.95 per box in order to keep your insects alive during transit and to maintain the 'Live Delivery Guarantee.' This fee is automatically included in your shipping cost, so you will see higher shipping costs in the colder months.
This guarantee applies to 1-day shipping ONLY.
Our Live Guarantee amounts to more than 10% death rate. For example, if you order 1,000 crickets, death rate above 100 insects will be honoured. We pack insects based on average weight, they are not counted by hand. You will typically receive more insects in a package than was ordered to account for any natural death.
Replacements of dead on arrival (DOA) insects with your next order will be honoured when you notify us within 12 hours of receiving the shipment.
DOA Items must be photographed for proof of death and sent by e-mail to: email@example.com.
We only issue a replacement product (at no charge for insects) when shipped with your next order. We cannot refund shipping charges.
Note: only one replacement will be offered for your order. Unfortunately, we cannot control the living environments in which you keep the insects or how they are cared for in transit by shippers.
"Here at Ruthless Reptiles we ONLY feed our Breeding Colony, Hatchlings, etc. insects from Critters & Crawlers. They have the best quality, clean & healthy stock of insects by far in Canada. Stop wasting time with any other food suppliers in Calgary and surrounding areas and go see them..."
Dusty, Reptile Breeder