Shipping

Shipments

WINTER SHIPPING NOW IN EFFECT - See Cold Weather Policy

Critters and Crawlers cannot honour the live guarantee for DOA insects due to shipment delays.

 ** We do not ship out orders same day - your insects are packed fresh! Orders will ship out at the earliest the next day as they need to be freshly harvested, packed and posted. If you select Overnight Shipping, this does not mean you will receive it the next day. Overnight shipping is the shipper's standard; it means it's overnight from when we can send it. If you have questions about delivery timelines, please contact us in advance - we're happy to find the best solution possible for you. Thank you for your understanding. **

CALGARY AREA General Delivery - Effective March 20th:

In an effort to be more climate conscious and fuel efficient, and still provide an optimal level of service, we will be implementing new delivery parameters:

Mondays - NE and SE  (north of Glenmore Tr and east of Deerfoot Tr)

Tuesdays - NE, NW, SE, SW (all quadrants except Central) and Airdrie.  We do not deliver to the surrounding areas such as Okotoks, Cochrane, High River, etc.

Wednesdays - Central (boundaries of Sarcee Tr, Glenmore Tr, McKnight Blvd. and Deerfoot Tr)

Thursdays - SW, SE (south of Glenmore Tr)

Fridays - NE, SE (north of Glenmore Tr and east of Deerfoot Tr)

We deliver to Red Deer on Friday mornings. Deliveries to Edmonton on Fridays are for special circumstances, please contact us.

(NOTE:  Exceptions to the above delivery parameters will be at the discretion of the Delivery Coordinator.)

IMPORTANT:  Please provide a delivery address where someone will be available to receive them during regular business hours, Monday to Friday.  Include a note on your order if you have a delivery time window.  If you request insects to be left outdoors, we cannot assume responsibility for their longevity. 

Generally, we do not do same day deliveries but provided your order is placed before 9:00 a.m., we will strive to deliver your order that day.  Delivery in the greater Calgary area will typically be within 24-48 hours Monday through Friday depending on the areas listed above - subject to availability of any specialty insects ordered, which may delay the delivery. 

Cold Weather Shipping Policy (WINTER SHIPPING NOW IN EFFECT)

In the cold weather months, someone must be at delivery address to accept package -- it will not be left outside.

Processing and shipping of your order may be delayed when temperatures are below 3 C or above 26 C. 

If temperatures are below 11 C, day or night, we will use our winter insulated packaging and appropriate heat pack at an additional fee of $8.95 per box in order to keep your insects alive during transit and to maintain the 'Live Delivery Guarantee.' This fee is automatically included in your shipping cost, so you will see higher shipping costs in the colder months.

Canada Post Regular and Expedited Parcel service is not available in the winter months until after March 31st. FedEx Ground is 'ship at your open risk' as we can't guarantee how warm they keep the delivery trucks.

 

Live Guarantee:

This guarantee applies to 1-day shipping ONLY.

Our Live Guarantee amounts to more than 10% death rate. For example, if you order 1,000 crickets, death rate above 100 insects will be honoured. We pack insects based on average weight, they are not counted by hand. You will typically receive more insects in a package than was ordered to account for any natural death.

Replacements of dead on arrival (DOA) insects with your next order will be honoured when you notify us within 12 hours of receiving the shipment. 

DOA Items must be photographed for proof of death and sent by e-mail to: info@crittersandcrawlers.com. 

We only issue a replacement product (at no charge for insects) when shipped with your next order. We cannot refund shipping charges. 

Note: only one replacement will be offered for your order. Unfortunately, we cannot control the living environments in which you keep the insects or how they are cared for in transit by shippers.